Help and FAQs

There is no change to your Membership login process. Your login credentials will remain the same. However, to give you access to our enhanced new website, you'll need to create a new account upon the first-time logging in. It's a quick, one-time process that sets you up for seamless gift card purchases going forward!

To get you set up for easy gift card purchases, we'll ask for your full name, email address, and phone number when you access the new site for the first time. This is a simple, one-time step. After your first visit, you'll be seamlessly directed to our Gift Card selection every time you return.

We've transitioned to digital-only gift cards on the site to provide a faster, more convenient, and digital focused experience.

In the case of an issue with a past order, or for gift card related issues, contact our Gift Card Support Team service via:giftcard@customerservice.woolworths.com.au

Everyday WISH Gift Cards are available in eGift Card format.

They are redeemable at all participating Woolworths Group stores, online or in store:

• Woolworths Supermarkets and Metro
• BIG W
• BWS
• EG Ampol (Operated by EG Australia) fuel outlets
• Dan Murphy's
• ALH venues
• The Everyday Rewards Shop in the EDR app

You can also use your Everyday WISH Gift Card on Everyday Market from Woolworths purchases on https://www.woolworths.com.au/ page

For more information, see the Woolworths Online and Everyday Market from Woolworths

Terms & Conditions

There are some limitations to the products you can buy with an Everyday WISH Gift Card:

• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information.

Everyday WISH Gift Cards issued after 31 March 2017 will have no expiry date.

Woolworths Supermarkets Gift Cards are available in eGift Card format.

This Gift Card is redeemable online and in store at participating Woolworths Supermarkets and Metro stores.

You can also use your Woolworths Supermarket Gift Card at Everyday Market from Woolworths purchases on woolworths.com.au. For more information, see the Woolworths Online and Everyday Market from Woolworths Terms and Conditions.

There are some limitations to the products you can buy with a Woolworths Supermarket Gift Card.

Gift Cards cannot be used to purchase :

• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information. Woolworths Supermarkets Gift Cards issued after 31 March 2017 have no expiry date.

BIG W Gift Cards are available in eGift Card format. They are redeemable at BIG W, online or in store.

There are some limitations to the products you can buy with a BIG W Gift Card:

• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information. BIG W Gift Cards issued after 31 March 2017 have no expiry date.

BWS Gift Cards are available in eGift Card format.

They are redeemable at BWS stores, online or in store.

There are some limitations to the products you can buy with a BWS Gift Card:

• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information. BWS Gift Cards issued after 31 March 2017 have no expiry date.

Dan Murphy’s Gift Cards are available in eGift Card format.

They are redeemable at Dan Murphy’s, online or in store.

There are some limitations to the products you can buy with a Dan Murphy’s Gift Card:

• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information. Dan Murphy’s Gif Cards issued after 31 March 2017 have no expiry date.

Caltex Woolworths Gift Cards are no longer for sale.

However valid Caltex Woolworths eGift Cards will continue to be redeemable at EG Ampol (operated by EG Australia) fuel outlets. Use our store locator to find your nearest outlets or call 1300 101 234.

There are some limitations to the products you can buy with a Caltex Woolworths Gift Card:

• Woolworths Giftcard
• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information.Caltex Woolworths Gift Cards issued after 31 March 2017 have no expiry date.

Essentials Gift Cards are available in an eGift Card format.

They are redeemable at Woolworths Supermarkets, BIG W and Caltex Woolworths outlets, online or in store.

There are some limitations to the products you can buy with an Essentials Gift Card:

• Gift Cards/Vouchers
• Lotto products
• Donations or charity products
• Alcohol
• Tobacco Products
• Home Brew Products
• Motor oils and lubricants

Please see Terms & Conditions page for more information. Essentials Gift Cards issued after 31 March 2017 have no expiry date.

Simply Groceries Gift Cards are available in an eGift Card format.

They are redeemable at Woolworths Supermarkets, online or in store.

There are some limitations to the products you can buy with an Simply Groceries Gift Card:

• Gift Cards/Vouchers
• Lotto products
• Donations or charity products
• Alcohol
• Tobacco Products
• Home Brew Products
• Motor oils and lubricants

Please see Terms & Conditions page for more information. Simply Groceries Gift Cards issued after 31 March 2017 have no expiry date.

EG Gift Cards are redeemable at selected EG Ampol (operated by EG Australia) fuel outlets.

There are some limitations to the products you can buy with an EG Gift Card:

• Woolworths Giftcard
• Gift Cards and Vouchers
• Lotto products
• Donations or charity products

Please see Terms & Conditions page for more information. EG Gift Cards issued after 31 March 2017 have no expiry date.

Woolworths Group Limited ABN 88 000 014 675 is the issuer of the Everyday WISH Gift Card, BIG W Gift Card, BWS Gift Card, Dan Murphy's Gift Card, EG Gift Card, Woolworths Supermarket Gift Card, Essentials Gift Card and Simply Groceries Gift Card sold on this site.

You'll be able to know that the eGift Card delivery email is legitimate by looking for the following things:

• The 'subject line' of the email sent to the recipient will state "You've received an eGift Card!".
• The 'from line' of the recipient's email will state "Everyday Gifting"
• Everyday Gifting may send surveys for feedback on customer experience from time to time. We would never send a survey with the promise of a gift card. Emails such as this are known as phishing scams and are designed to steal your personal information.

Any gift cards sent by us would come from the email address no-reply@members.everydaygifting.com.au or SMS via “GiftCards” sender.

Please visit https://giftcards.woolworths.com.au/check-balance and provide the eGift Card number and PIN to check balance.

There is a limit of 5 Gift Cards per order, with a minimum value of $5 and a maximum value of $500 per card.

Physical gift cards are not available for purchase via The Membership Portal. It is a digital exclusive destination.

You can verify the discount applied to an order by checking the order summary section on the checkout page.

Yes, to enjoy Member discounts on eGift Cards you need to register an account with your Member provider on the Member’s website. When you click to buy an eGift Card you’ll be automatically redirected to the Everyday Gifting website and will be asked to create an account upon first access.

Yes, you can customise your eGift Card with a personal message to the recipient.

There are no shipping costs for eGift Cards delivery via email and/or SMS. Estimated delivery time is up to 10 minutes*.

* The above time period is an estimate only from receipt of your payment. Most eGift Cards orders will be delivered within 10 minutes, however, times may vary up to 48 hours subject to public holidays, peak periods and order verification.

Yes, you can pick the desired date and we’ll schedule the delivery of your eGift Card accordingly.

You can track the status of your order in your account, under the “Orders” section. Please note you need to login with your Member account on the Member’s website. Once you’re logged in, and click to buy an eGift Card, you’ll be automatically redirected to the Everyday Gifting website.

Yes, once you select the eGift Card you wish to purchase, on the Product Detail Page you can choose to buy for self or gift to someone else. When buying an eGift Card as a gift, you can choose to deliver via email and/or SMS.

When you buy an eGift Card for someone else as a gift, you can send it via email and/or SMS. For each one of the delivery options you can provide one email address and one mobile number only.

You can buy up to 5 Gift Cards as part of the same order.

No, once the order is placed, the recipient's mobile number cannot be changed. Please make sure you're providing a valid and the correct mobile number when placing your order.

If the SMS delivery is unsuccessful, our system will automatically retry sending it. SMS delivery typically fails only if the phone number provided is incorrect or invalid. In that case, please contact our Customer Care team on 1300 10 1234.

If the SMS is successfully delivered, we will receive an email for confirmation.

On the date of your purchase, you'll receive an email with a link to retrieve the eGift Card online. When clicking on the link 'Unwrap eGift Card', you will be directed to a webpage showing:

• The eGift Card with the design you selected
• Your recipient's name
• Any personalised messages
• The eGift Card value
• The eGift Card number for in-store and online redemption
• The eGift Card Access Code

If you are not able to view the eGift Card when clicking on the link in the email, please try opening in another browser. For your purchase security, eGift Cards can only be sent to the email address provided in your Personal Information during checkout.

Please note that if you scheduled the delivery of your eGift Card, the email with the eGift Card will be sent on the desired date.

Accepted payment methods are Visa, Mastercard and American Express credit and debit cards, Paypal.

Yes, you can choose to resend your eGift Card to the same email address and/or mobile number provided in the original order via My Account, under the “Orders” section.

Unfortunately, we will not be able to perform cancellations or refunds after you have placed your order.

When ordering, please review your order carefully to ensure that the right amount is applied and the recipient details are correct before completing your purchase.

If you need more information or have any questions you can contact us Monday to Friday 9am-7pm (AEST/AEDT), Saturday and Sunday 10am-4pm (AEST/AEDT), (excluding public holidays) by calling 1300 10 1234.

You can contact us via email at giftcard@customerservice.woolworths.com.au

We aim to respond to your emails within 24 hours (Monday to Friday).

Alternatively, you can contact us via the phone number and email address listed above. Our Gift Cards Support Team will be more than happy to assist you.