Gift Card Website Terms of Use
Date: 4 June 2025
These terms and conditions are important and you should read them fully. But there are some specific terms we wanted to make you aware of. These are set out below.
a. We may provide information submitted by you through our website to our related companies and third parties that provide services in relation to Cards or our website (see clause 2.3 for more details).
b. We may add to, delete, change, suspend or discontinue our website at any time without notice or liability. We will notify you if this will affect your rights or obligations under these terms and conditions or to the extent there will be, in our reasonable opinion, a material detrimental impact as a result of this.(see clause 2.4 for more details).
c. We may reject your order where reasonably necessary or required by law and will provide you notice of such rejection either prior to or within a reasonable time afterwards(see clause 3.2(f) for more details).
d. We may change our policies and procedures in respect of errors and complaints. If we do so, we’ll notify you via our website (see clause 3.9(b) for more details).
e. You agree to indemnify us against any claim, damages or expenses we suffer in connection with you breaching any of your obligations relating to the rights to transmit and validity of Submitted Data for eGift Cards (see clause 3.3 for more details).
f. To the extent permitted by law and where we have not directly caused or contributed to the loss or damage, we exclude any liability for any damages, including consequential damages, arising from or in connection with your use of the Website (see clause 5 for more details).
TERMS & CONDITIONS:
1. Definitions
In the terms and conditions:
“activate” means the initial loading of value onto a Card.
“Card” means a Physical Gift Card or an eGift Card or both, as the case may be.
“Card Number” means:
a. In relation to a Physical Gift Card, the 19-digit number on the back of a Physical Gift Card; and
b. In relation to an eGift Card, the 19-digit number that appears on the eGift Card.
“Card Information” means the balance and Expiry Date (if applicable) of a Card.
“Customer Feedback Messages” means any communications sent by Woolworths Gift Cards relating to customer surveys, requests for feedback and market research.
“Delivery Date” means the date selected for delivery of the Card (which may not be amended after placing the Card order).
“Dispatch Date” means the date the Card was emailed or sent via short message service (SMS) to the Recipient of the Card.
“eGift Card” means any gift card issued by us in ‘electronic’ form either via the Website, the Gifting Store or via any other means of our choosing.
“Everyday Rewards App” means the mobile application that allows users to access Everyday Rewards.
“Everyday Rewards” means the customer loyalty program which Woolworths Group Limited operates throughout Australia.
“Expiry Date” has the meaning given to that expression in the terms and conditions available on the Website for the relevant Cards.
“Gifting Store” means the Gifting Store in the Everyday Rewards App, found on the ‘Pay’ screen in the Everyday Rewards App.
“Participating Stores” means one of the stores listed on the Website as a store which accepts payment using a Card, as amended from time to time.
“Physical Gift Card” means any gift card issued by us in conventional plastic card form and either sold via the Website or via any other means of our choosing.
“Recipient” means the person who receives a Card.
“Submitted Data” means any data you submit to the Website which includes pictures, artwork, text and/or other media.
“Website” means members.everydaygifting.com.au
A reference to “we”, “us” or “our” is a reference to Woolworths Group Limited, trading as Woolworths Gift Cards.
A reference to “you” or “your” is a reference to the person who is taken to agree to these terms and conditions under clause 2.
2. General
2.1 By using the Website you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you must immediately discontinue using the Website.
2.2 The Website is operated by us. However, some Website services or functionality may be provided by third parties engaged by us from time to time.
2.3 Any information submitted by you through the Website may be provided to us, its related companies and to third parties that provide services in relation to Card or the Website.
2.4 We may add to, delete part of, change, suspend or discontinue the Website, including the availability of any features or functionality of that Website, at any time without notice or liability. We will notify you if this will affect your rights or obligations under these terms and conditions or to the extent there will be, in our reasonable opinion, a material detrimental impact as a result of this.
2.5 These Website terms and conditions are in addition to the terms and conditions of use for each Card (as the case may be). Visit http://members.everydaygifting.com.au/ for the full terms and conditions of each Card.
3. Online purchases
3.1 General
a. You may purchase Cards from the Website in accordance with these terms. You should consider the terms & conditions of use for the relevant Card in deciding whether to acquire or continue to hold a Card.
b. By purchasing a Card from the Website, you agree to be bound by:
i. These Website terms and conditions; and
ii. The terms and conditions of use for the relevant Card. The relevant Card terms and conditions include provisions governing, among other things, the period of validity and Participating Stores for each of the Cards. Visit the Website for the full terms and conditions of each Card.
3.2 Ordering and payment
a. To purchase a Card you must complete the online ordering process, which requires you to:
i. Select the type of Card, your preferred Card design (if applicable), insert a message and/or image for eGift Cards only, the quantity of Card(s) you wish to order, and the amount from $5 to $500 which you wish to be loaded onto each Card;
ii. Pegister for online purchasing by providing your name, company name (if purchasing on behalf of a company), email address, contact details and then creating a password. These details can be changed at any time by using the “My Account” function. You only need to register once for the online facility. For subsequent online purchases you only need to enter your registered email address and password;
iii. Provide the name and address in Australia of the Recipient to whom the Physical Gift Card(s) is/are to be sent (which may be yourself or another person), or the name and email address or mobile number (for delivery via SMS) of the person to whom the eGift Card(s) is/are to be sent (which may be yourself or another person). Delivery is only to one address for all the Physical Gift Card(s) purchased in a single order, or to the email address(es) or mobile number(s) via SMS provided for the eGift Card(s) purchased in a single order; and
iv. Nominate a method of delivery:
- 1-9 Physical Gift Cards - delivery by registered post or secure courier delivery for a fee.
- 10 or more Physical Gift Cards – secure courier delivery for a fee.
- eGift Card – email delivery to the Recipient’s email address or delivery via SMS to the Recipient’s mobile number (no delivery fee applies) on the Delivery Date.
b. From time to time, we may have promotions involving discounts or special offers for the online purchase of Cards. Such promotions will have a “promotional code” associated with them. If you wish to take advantage of such promotions, you will need to enter the relevant promotional code as part of the online ordering process. Only one promotional code can be used per order. The promotional code must be entered at the time of ordering to qualify for the promotion. If using a promotional code offered as part of membership of an organisation or program, we may request your membership number or similar to identify if your order and use of the promotional code is valid.
c. From time to time, the Physical Gift Card design that you select may become unavailable. If this occurs we will send the Recipient a Physical Gift Card with an alternative design.
d. If we find inappropriate, offensive or otherwise objectionable Submitted Data for an eGift Card(s) we reserve the right to remove the offending Submitted Data and apply default text and/ or imagery to the eGift Card. For further information see clause 3.3.
e. Your contract with us for the purchase of a Card(s) only becomes binding when we provide you with an online tax invoice at the last stage of the online ordering process which:
i. Notifies you that we have processed your order; and
ii. Provides you with a purchase reference number (that must be provided to us when making any enquiries in relation to the order).
f. We are not obliged to accept your order and may accept or reject your order for any reason that is reasonably necessary or required by law, including if your registration is deemed fraudulent, if the product is unavailable, payment is not received, it is suspected that Card(s) ordered will be used in breach of the relevant terms and conditions or if there is an error in your order. If we propose to reject your order, we will notify you prior to or within a reasonable time after this has taken place (and where permitted by law).
3.3 Submitted Data for eGift Card(s)
a. You are wholly responsible for the Submitted Data you transmit to the Website whether such data consists of pictures, artwork, text or other media. It is illegal to reproduce or distribute copyrighted material without the permission of the copyright owner or to use trademarks without the permission of the trademark owner. You are responsible for ensuring that no Submitted Data you transmit to the Website violates any copyright or trademark right, and that it complies with these terms and conditions. Before transmitting Submitted Data to this Website, you should assure that such Submitted Data is in the public domain and therefore not subject to copyright protection, or that you have the consent of the copyright or trademark owner to use the material. By uploading Submitted Data to this Website and/or by submitting Submitted Data for integration into any of our products for processing, sharing, storage or fulfillment:
i. You grant us a limited, royalty free and non-exclusive licence to use, adapt, transmit, transfer, store, copy and display the Submitted Data solely in connection with our providing products and/or services to you; and
ii. You represent and warrant to us that the Submitted Data are in the public domain; or that you have all right, title and interest in and to all copyrights in the Submitted data, or that you have the express permission to copy and use such Submitted Data for all purposes related to the products you order through this Website. You further represent that the Submitted Data do not violate or infringe upon the proprietary rights (including privacy, moral or publicity rights) of others.
b. You may not upload to this Website any material, whether text, images or otherwise that:
i. Infringes any copyright, trademark, right of privacy, right of publicity, or any other right of a third party, including without limitation, images of celebrities, actors musicians, sports figures, politicians, cartoon characters or public figures of any kind;
ii. Is unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic, profane or offensive to the community or to any reasonable segment thereof; or
iii. Is intended to be included in a personalised message or image for an eGift Card and is a phone number, address, account number, personalised identification number or URL address.
c. The content of the Submitted Data you submit is governed by applicable laws (including laws which prohibit infringement of copyrights and trademarks, obscenity, pornography, child pornography, or child abuse). We have no obligation to monitor the Submitted Data. However, we reserve the right at all times to review the Submitted Data, to disclose the Submitted Data as necessary to satisfy any laws, regulations or government requests and to report any potential violations of law to law enforcement authorities, to remove the Submitted Data and apply default eGift Card text and/or imagery, that are, in our sole judgment and discretion, objectionable or in violation of these terms and conditions.
d. You agree to indemnify us against any claim, damages or expenses we suffer in connection with you breaching any of your obligations under this clause 3.3.
3.4 Verification
Online orders paid using a credit card or debit card are submitted to the relevant financial institution for security verification. We are not responsible for any delay in the verification of your transactions nor any third party costs associated with a returned transaction.
3.5 Delivery
a. Upon acceptance of your order and confirmation of receipt of your payment, we will activate the Card(s) and send the Card(s) loaded with the amount nominated in clause 3.2(a)(i) to the Recipient at the postal or email address(s) provided or via SMS to the nominated mobile number(s) on the Delivery Date. The date of activation will be set out on the rear of the Physical Gift Card(s) or on the eGift Card(s). You should allow up to 8 business days for the Physical Gift Card(s) to be received and 48 hours for eGift Cards from the Dispatch Date.
b. Orders for Physical Gift Card(s) will be delivered to Australian business and residential street addresses by registered post and secure delivery only. Card orders can be delivered to PO Boxes via registered post only. Card orders to international addresses are not accepted.
c. All Physical Gift Card mailing is subject to Australia Post timings and terms and conditions. We take no responsibility for Physical Gift Card(s) damaged or lost in transit or late, lost or misdirected mail and will not replace or refund value for lost, stolen or damaged Physical Gift Card(s).
d. You acknowledge and agree that the availability of services, including the delivery of your eGift Card is dependent upon your internet service provider and carrier. You acknowledge that the services may differ depending on the carrier with whom you and/or your recipient maintain an account and that carrier’s ability to support the services. We take no responsibility for the act or omission of any carrier, any limitations imposed by such carrier, or such carrier’s ability or inability to support the services and will not replace or refund value for lost, misdirected, stolen or deleted eGift Card(s).
e. The Physical Gift Card(s) will be delivered to the Recipient with a letter drawing the Recipient’s attention to the Physical Gift Card terms and conditions at the Website. The eGift Card(s) will be emailed or delivered via SMS to the Recipient within an embedded link to the eGift Card drawing attention to the eGift Card terms and conditions at the Website.
f. If you are using a promotional code that provides ”free delivery” of your online order in relation to Physical Gift Card(s), we will determine based on the size of your order if delivery will be made via Australia Post “Registered Post” or “Courier” service.
g. If you purchase an eGift Card for later distribution to a Recipient that is not you, you should ensure that such Recipient is aware of:
i. the relevant eGift Card terms and conditions available from the Website; and
ii. the relevant Expiry Date of the eGift Card(s) (if applicable)
h. Where SMS delivery is available as a delivery option when ordering an eGift Card and you have selected SMS delivery and provided us with the Recipient’s mobile number, we will dispatch the eGift Card to the Recipient via SMS. If we are unable to deliver the eGift Card to the Recipient via SMS, we will deliver the eGift Card to the purchaser via email to the email address provided by you.
i. Please ensure all details included in your order are correct. An incorrect postal address, email address or mobile number could result in the Card being delivered to the wrong Recipient and may result in the loss of your Card.
3.6 Order Cancellations / Stopped Card(s)
a. We reserve the right to cancel an order and/or to place a stop on the Card(s) if:
i. your order is not accepted at the nominated delivery address;
ii. we believe (or reasonably suspect) that your order is fraudulent or you have otherwise breached these Website terms and conditions;
iii. we believe (or reasonably suspect) that you will use the Card(s) for a fraudulent or unlawful purpose;
iv. we believe that you will use the Card(s) in breach of the relevant Card terms and conditions;
v. you report that the Card(s) have not been delivered, have been stolen or damaged in transit, or deleted; or
vi. we believe (or reasonably suspect) that there is an error with your Cards(s).
3.7 Personal Information
We collect personal information so that we can send the Card to the Recipient on your behalf and you acknowledge that we collect and deal with personal information in accordance with the Privacy Policy and Woolworths Gift Card Collection Notice appearing on the Websites.
3.8 Warranty
a. By making an order for Card(s) on the Website, you represent and warrant that:
i. you are 18 years of age or over, or, if you are under 18 years of age, you have your parent’s or guardian’s consent to enter into these Website terms and conditions and to use the payment method that is being used to make the purchase;
ii. you are properly authorised to use the payment method that is being used to make purchase; and
iii. all of the information you provide to us is accurate and complete.
3.9 Errors and Complaints
a. If you have questions or if you wish to make a complaint about the Card(s) ordered online, please contact us using the Contact Us section of the Website.
b. At our absolute discretion, we may change our policies and procedures in respect of errors and complaints. If we decide to do this, we will publish details on the Website.
4. Commercial Electronics Messages
4.1 You agree that we may send you commercial electronic messages and tailored advertising (which include marketing communications advertising goods and services) via various channels and media (including by email, SMS, and phone) where you have not opted out (as described below) from receiving such electronic messages sent to you by Woolworths Gift Cards via those channels or media. Your agreement to receive commercial electronic messages from Woolworths Gift Cards will be effective until you opt out.
4.2 You may opt out of the receipt of commercial electronic messages sent by Woolworths Gift Cards by using the unsubscribe facility in the footer of any commercial electronic message. This will also opt you out of receiving Customer Feedback Messages. If you wish to only opt out of Customer Feedback Messages, you may opt out by using the unsubscribe facility in the footer of any Customer Feedback Message (this will not opt you out of other commercial electronic messages sent by Woolworths Gift Cards). If you opt out receiving commercial electronic messages sent by Woolworths Gift Cards, you will still receive information we are required by law to provide to you or factual information directly about your account, including changes to these terms and conditions and/or our collection notice, privacy policy, account transactions or other information relating to products you have purchased.
4.3 Opting out of receiving commercial electronic messages from Woolworths Gift Cards will not withdraw your consent to receive messages from other Woolworths brands you have signed up to independently of Woolworths Gift Cards. If you would like to opt out of receiving commercial electronic messages from other Woolworths brands, please follow the opt out facilities in their communications or other opt out options set out in their terms and conditions.
5. Liability
5.1 You agree that the information, materials and services contained on the Website are provided to you ‘as is’, and ‘as available’ and you should exercise reasonable judgement as to whether the information, materials and services contained in the Website is right for you and your circumstances.
5.2 While we take steps to ensure the operation and security of the Website, you are responsible for taking any necessary precautions to protect and ensure your means of accessing the Website.
5.3 Nothing in these Terms and Conditions is intended to exclude, restrict or modify any statutory rights under any applicable legislation which may not be excluded, restricted or modified by agreement and the exclusions of and limitations on our liability in these Terms and Conditions do not apply in respect of any such statutory right.
5.4 Subject to clause 5.3 or where it can be demonstrated that we have directly caused or contributed to the loss or damage as a result of our own negligence or wilful misconduct, we disclaim liability for any damages arising from or in connection with your use of the Website including direct or indirect damages, losses or expenses.